The office attempts to schedule appointments at your convenience and when time is available. Preschool children should be seen in the morning because they are fresher and we can work more slowly with the child for their comfort. School children with a lot of work to be done should be seen in the morning for the same reason. Dental appointments are an excused absence. Missing school can be kept to a minimum when regular dental care is continued.

Since appointed times are reserved exclusively for each patient we ask that you please notify our office 24 hours in advance of your scheduled appointment time if you are unable to keep your appointment. Another patient who needs our care could be scheduled if we have sufficient time to notify them. We realize that unexpected things can happen, but we ask for your assistance in this regard.
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We ask that you allow your child to accompany our staff through the dental experience. We are all highly experienced in helping children overcome anxiety. Separation anxiety is not uncommon in children, so please try not to be concerned if your child exhibits some negative behavior. This is normal and will soon diminish. Studies and experience have shown that most children over the age of 3 react more positively when permitted to experience the dental visit on their own and in an environment designed for children.
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Our fees are based on the treatment necessary and the time involved and may vary according to the intricacies of each case. We accept cash, check, Mastercard, Visa, Discover and American Express.

We offer an 8% discount for paying in full at the time of service.

We will submit services to your dental insurance and any amount unpaid will   
be billed to you and due within 30 days.

We offer payment plans for extensive treatment including orthodontics and some
exceptions.
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Please provide us with your insurance card at your first visit and keep us updated of any changes such as policy name, insurance address or change of employment.

We file dental insurance claims as a courtesy to our patients.  We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim.

Drs. Rollefson and Trochlell are not contracted as a network provider with ANY PPO’s or HMO’s. For your convenience we provide a list of websites for several insurance companies should you choose to inquire further on your benefits:

Facts About Insurance:

 #1 – No Insurance Pays 100% of all procedures

Most plans only pay between 50-80% of the average total fee.  Some pay more, some pay less.  The percentage paid is usually determined by how much you or your employer has paid for coverage or the type of contract your employer has set up with the insurance company.

#2 - Benefits are not determined by our office   

You may have noticed that sometimes your dental insurer reimburses you or the dentist at a lower rate than the dentist’s actual fee.  Frequently, insurance companies state that the reimbursement was reduced because your dentist’s fee has exceeded the usual, customary or reasonable fee (“UCR”) used by the company.  Insurance companies set their own schedules and each company uses a different set of fees they consider allowable.  These allowable fees may vary widely because each company collects fee information from claims it processes.  The insurance company then takes this data and chooses a level they call the “allowable” UCR fee.  Frequently, this data can be three to five years old and these “allowable” fees are set by the insurance company so they can make a net 20-30% profit.

#3 - Deductibles & Co-payments must be considered